Nicole Neuberger | Creative Change

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Design Support

With over 20 years of experience in human-centered design, I provide both strategic and operational assistance in projects. I’ve worked internationally with clients of all sizes and stages to support the successful development of strategic, people-centered products and services in a wide range of industries and sectors.

I look forward to assisting you in specific project phases or throughout the design and development cycle.

01
Design Consulting
I assist in strategically integrating Design Thinking and Human-Centered Design practices into your organization, while supporting internal skill building and change processes.
02
Creative Facilitation
I guide collaborative team workshops that inspire innovation and drive collective problem-solving, leveraging design thinking, creativity tools, and art therapy techniques.
03
Research & Strategy
I conduct generative and evaluative research, from uncovering user needs to validating designs, and provide strategic insights to enhance your products and services.
04
Participatory Design
I help you engage users and other affected stakeholders throughout the design process to co-create and prototype solutions that are relevant, meaningful, sound, and backed by all.
05
Service & UX Design
I collaborate with your teams to create integrated and engaging customer journeys and user experiences that deliver consistent value and drive customer satisfaction and loyalty.
06
Design Management
I coordinate and supervise design-related processes and activities to ensure they align with the overall business goals and project timelines, driving successful outcomes.

Methods & Tools

User Research - Nicole Neuberger, Service & UX Designer

Contextual interviews and observations, design ethnography, diary studies, participatory research, co-creation, arts-based research, service safari, card sorting, data analysis, etc.

Insight Generation: Experience Map (Current State)

Opportunity maps, personas (user profiles), experience maps, user journey maps (current state), user flows, SWOT analysis, etc.

Ideation & Design - Nicole Neuberger, Service & UX Designer

Creativity techniques,  sketching, journey map (future state), story map, sitemap, service blueprint, wireframes, experience prototypes, paper and digital prototypes, etc.

UX Evaluation: Expert Review - Nicole Neuberger, Service & UX Designer Bogota

Qualitative user testing, expert reviews, desktop walkthroughs, desirability toolkit, quantitative usability benchmark, A/B tests, etc.

Clients and Employers

Axa Insurances

Banca Sella

Deutsche Bank 24

Domus Academy

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Gaia (now BCG X)

Genertel (Generali)

Gruppo Itas 

IBM

Seven One Media

Sitra

Sky

Sony

ToucHotel

Unipol

Venere (Expedia Inc.)

Via Michelin

Vodafone

WFP (UN)

Whirlpool

Zurich, and more

Sectors

Consumer Goods

Construction

Design

Education

Finance

Healthcare

IT

Media

Nonprofit

Public

Telecommunications

Travel & Tourism

Areas of Interest

Social Innovation

Urban Planning

Sustainability

Community & Ecotourism

Health

Education

Selected Case Studies

Travelhapp Solo Travel Web App Case Study, Nicole Neuberger Service & UX Designer, Bogota

Travelhapp: A Web App for Solo Travelers

Service & UX Design

UX Consulting - Nicole Neuberger, Service & UX Designer

Redesign of an iOS App for Construction Sites

UX Research & Consulting

Anne Eli: Android Pregnancy App and Services for Migrant Women - Nicole Neuberger, Service & UX Designer

Anne Eli: Human-Centered Service Design for Migrant Health

Service & UX Design

Enterprise UX & Service Design - Nicole Neuberger, Service & UX Designer

Enhancing the UX of Legacy B2B Apps (summary)

UX, Service Design & Consulting